The NYS Sales 8.875% tax rate applies to all services.
There will be a surcharge for overnight sitting requested for 6 nights or more starting on the 6th night ($10 per night for 1 or 2 pets, $15 per night for 3 pets*).
*subject to change based on pet(s) needs
Additional charges apply to weekend nights
(covers Fri-Sunday: $10 per 1 pet, $15 per 2 pets, $20 per 3 pets).
Last-Minute Requests/Cancellations for Individual Visits
There will be a surcharge of $10 for same-day requests sent after 10am or cancellations sent after 6pm the day before. Please note that individual visits cancelled within 2 hours of the requested time will be charged the full rate.
Last-Minute Requests/Cancellations for Overnight Pet Sitting
Cancellations made prior to 48 hours in advance will not be surcharged. Cancellations made within 48 hours of service are subject to a $25 cancellation fee for the first night and a $15 fee per night for remaining days of the stay. Cancellations made within 24 hours of service are billed full-price for first night and are subject to a $20 late cancel fee per night for remaining days of the stay.
For requests, please contact us at least 72 hours prior to start date of services. There will be a $15 surcharge for Overnight Sitting needs booked after 6pm the day before. We pride ourselves on coming to the rescue and packing up everything we need so quickly, so we hope you understand.
A detailed invoice with the date(s) of visit(s) can be found in your DoTimely portal. You will be emailed the invoice, and it will be marked as paid once processing is complete, adjusting the balance on your account.